Description

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role
• Drive, implement and maintain an effective Business Continuity Management (BCM) and Operational Resilience (OR) governance framework consistent with regulatory requirements and industry best practices/ standards, and adhere to the Company's respective Standard(s).
• Advise business functions in the risk review of Third Party and identify threats and business operations being interrupted due to unanticipated events /disruptions.
• Advise business functions on business continuity and operational resilience requires. (such as RTO and RPO).

Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey-both directly and indirectly.

The incumbent will also have responsibilities and accountabilities in respect of operations across all relevant branches and entities, including but not limited to AIA Hong Kong and Macau Branch; and, where applicable, activities outsourced to AIA Hong Kong.

Roles and Responsibilities:

Business Continuity and Operational Resilience Management (40%)

• Proactively identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives; plus provide rectification suggestions.
• Conduct and manage review of Business Impact Analysis (BIA) and Business Continuity Plan (BCP) with different departmental Business Continuity Coordinators (BCCs).
• Proactively identify potential business interruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business interruption.
• Provide prompt support during emergencies, incidents or crises that require the additional BC arrangements and/ or activation of BCP.
• Manage the emergency communications system and ensure that all staff are appropriately covered by this system. Conduct regular testing to validate the effectiveness of this system.
• Provide subject matter expertise to different business functions and facilitate projects ensuring high availability, appropriate risk mitigation, and recoverability that conforms to business needs.
• Maintain BC site and conduct regular testing to validate effectiveness of the defined business continuity plans.
• Self-start and prepare regular BCM reports and presentations as directly.
• Be an enabler to the business and the first line of defence, providing organisation-wide risk-leadership and insights on OR.
• Key facilitator and Subject Matter Expert throughout OR lifecycle and prepare the annual self-assessment.
• Support scenario testing, impact tolerance assessments, post-exercise reporting, remediation tracking, and compliance monitoring for the OR programme.

Management of Business Continuity Management and Operational Resilience Data & System (20%)

• Manage BCM/OR system including but not limited to foundation data maintenance, and training.
• Manage BC capabilities of new or enhancement of IT systems and migration of IT systems to cloud.
• Manage BCM attributes of all IT applications on Application Portfolio Management system which is considered as the golden source for all the BCM related reporting and management scorecard.
• Strengthen the resilience design on new application in the new architecture governance process from BC and OR perspective.

Facilitate Review of Third-Party Risk Assessments (20%)

• Advise business functions in the risk review of Third Party and identify threats and business operations being interrupted due to unanticipated events/disruptions.

Assessment of BCM Risk and Control Effectiveness (10%)

• Perform quarterly update on the risk and control effectiveness assessments as well as Key Risk Indicators tracking and take initiatives to facilitate the business in ensure the thresholds are met.
• Advisory business functions on business continuity requires (such as RTO and RPO) associated with a technology risk perspective.

Management Reporting (10%)

• Operational Risk Committee/ Risk Management Committee
• Quarterly BCM/OR update to Group Office
• Ad-hoc presentation to senior management

Ad Hoc Tasks Assigned by CRO / Manager

• Lead or support ad hoc tasks, strategic initiatives, or special projects assigned by the CRO / Manager.

Job Requirements:

• University graduate
• At least 10 years of management experience. Recognized BCM certification and OR experience is preferred.
• Proficient in both English and Chinese
• Excellent problem solving and analytical skills, with logical process thinking
• Ability to understand business issues and needs, and collaborated closely with key stakeholders.
• Able to work with multi-tasking skills, and quick re-prioritization when needed
• Excellent presentation skills
• Experience in Insurance or Financial Industry experience preferred.
• Demonstrates a strong commitment to understanding and addressing customer needs

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.