Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working as part of a dedicated Investor Shared Service Team (ISS) who are primarily responsible for Registration activities across Ireland, Guernsey, Luxembourg and the United Kingdom, Transfer Agency Department, providing high touch client service to a range of Northern Trust's Transfer Agency clients.

The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance, and the Investor Services Centre.

Knowledge/Skills

• Adaptability and Prioritisation: Ability to manage multiple priorities effectively in a fast-paced environment while maintaining flexibility in approach.
• Attention to Detail: Accuracy is critical to ensure compliance and operational excellence.
• Technical Proficiency: Strong PC skills with advanced knowledge of MS Word and Excel, and the ability to quickly learn proprietary systems.
• Communication Excellence: Clear, concise, and professional oral and written communication skills, with the ability to tailor messaging to different audiences.
• Analytical and Problem-Solving: Strong reasoning and numeric skills, coupled with the ability to analyse complex issues and implement effective solutions.
• Planning and Organisation: Demonstrated ability to manage workflows and deadlines efficiently.
• Professionalism and Initiative: High degree of integrity, self-motivation, and ownership of responsibilities.
• Risk Awareness: Sound understanding of effective risk management principles and adherence to internal controls. Ensure robust risk management practices are embedded in daily operations, maintaining strict adherence to regulatory and internal control framework.
• Collaboration: Proven ability to work effectively across teams and geographies, fostering a culture of partnership and shared success. Foster strong partnerships across global teams and internal departments to deliver seamless service and achieve shared objectives.
• Continuous Improvement Mindset: Commitment to identifying opportunities for process enhancements and operational efficiencies. Communicate with clarity and professionalism, adapting style to suit diverse audiences and ensuring transparency in all interactions.

Major Duties

• Support the Manager in day-to-day activities and act as deputy in their absence.
• Oversee processing quality and timeliness across Ireland and India teams, ensuring adherence to service standards.
• Act as escalation point for unresolved issues and provide guidance to junior team members.
• Manage client escalations promptly and professionally.
• Monitor and analyse workflow queues to optimise resource allocation.
• Take ownership of assigned clients, including onboarding activities and ongoing relationship management.
• Ensure all deliverables meet agreed timelines and quality standards.
• Maintain accurate and up-to-date procedures and checklists to support operational consistency.
• Perform data protection checks and ensure all external communications comply with Transfer Agency policy.
• Build strong working relationships with other TA functional areas and internal stakeholders to support seamless service delivery.
• Contribute to process improvement initiatives aimed at enhancing efficiency and reducing operational risk.
• Serve as a subject matter expert and mentor to junior colleagues, promoting knowledge sharing and best practices.
• Participate in cross-functional projects and represent the Registration Team in group initiatives.
• Respond to client and investor queries promptly, demonstrating professionalism and client-centricity.
• Ensure compliance with regulatory requirements and internal Northern Trust policies at all times.
• Cross Jurisdictional support for the Onboarding process
• Support the BAU TTF HUB day-to-day activities in the managers absence.

Experience

• Transfer Agency experience is required.
• Financial Services experience is required.
• Previous client facing experience is favourable.
• College/ University qualification is highly desirable.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.